Blog
Looking beyond the surface: Improving CX for people with hidden disabilities
CXM (Customer Experience Magazine) recently commissioned Bascule to write an article on the customer experience (or CX) for people with hidden disabilities. Here is a short excerpt- the full article is linked below: If you suddenly became aware that the needs of one in four... read more »
Inspiring examples of accessible customer service worldwide
At Bascule, we often talk about the importance of accessibility when serving your customer base, and what steps you can take to become more inclusive. Today we thought we’d show you three exemplary projects we have come across in recent weeks. The following inspiring... read more »
Bascule Disability Training Gains CPD Accreditation
We are delighted to announce that Bascule Disability Training’s online and in-person training courses have become accredited by The CPD Certification Service. Following an accreditation process involving an objective assessment of Bascule’s course content, structure of training modules, materials and learning outcomes, Bascule has... read more »
Is a lack of management training impacting respect and inclusivity in your workplace?
If you’ve ever had a good manager, you’ll know how important they can be in helping you to be the best version of yourself. If you’ve ever had a bad manager, you’ll probably have an equal understanding of the impact they can have. A manager... read more »
Disability Awareness for Education Professionals
Bascule Disability Training recently provided an online disability awareness training session in partnership with the Independent Schools Association entitled- Embracing Difference: A practical approach to disability awareness for education professionals. The delegates were from varied backgrounds and roles including Head Teachers, Assistant and Deputy... read more »
Avoiding the Tick-Box Approach
Should the Government accredit disability awareness training providers? Last week, the Government launched its long awaited Disability Action Plan, a document that sets out the immediate actions to be taken in 2024 to improve the everyday lives of people with disabilities, whilst laying the... read more »
The big difference between planning and executing
Over the years, I’ve learnt that planning for an emergency is one thing- executing that plan is another. This thought went through my mind last week, as I sat, trapped in the accessible wet room of a hotel, with nothing but a towel and a... read more »
How to prevent unconscious bias around disability
It’s not always easy to determine why we make certain choices. If you ask yourself, what made you choose those clothes, pursue that career, or be friends with certain people, you’ll probably think about your preferences and inclinations. “I bought that coat because I... read more »
How does a business widen its talent pool?
There is an ever-growing amount of evidence to demonstrate the benefits of having a diverse workforce, with findings proving it can lead to economic growth, improved creativity, an enhanced workplace culture, staff retention and motivation- to mention just a few. Despite this, many organisations find... read more »
How accessible will your business be in 2024?
As we enter into a new year, many companies will be looking for ways to improve inclusivity and become a more accessible organisation. As with any planning, it’s always beneficial to take stock by measuring how inclusive you currently are, as this will help... read more »
